ISS Team Members
Learn more about our ISS team. Select the Supported Programs tabs below to see which programs each team member is assigned.
Manager of Instructional Support
Aleithia Stephens, MLitt
Supported Programs
- Doctor of Occupational Therapy (OTD)
- Doctor of Physical Therapy (DPT)
- Master of Public Health (MPH)
- Master of Social Work (SKW)
Contact Info
Email: Aleithia_stephens@baylor.edu
Instructional Support Specialist
Nicole Arbuckle, M.A.
Supported Programs
- Ed.D. Leadership and Organizational Change (EdD - LOC)
- Master of Science in Communication Sciences & Disorders (CSD)
- Master Science in Medical Sciences (MSMS)
- Master of Arts in Theology and Sports Studies (MATSS)
Contact Info
Email: Nicole_arbuckle@baylor.edu
Overview
Have you finished working with a Learning Experience Designer (LXD) to design or redesign your course, but you've realized that you could improve your students' experience in the course by making a few adjustments?
The ISS team is prepared to assist faculty with implementing a variety of incremental changes in between major stages of the course design lifecycle.
Image description: Course design cycle timeline
- Initial design (15 weeks): Faculty and LXD
- Ongoing maintenance (2.5 to 3 years): Faculty and ISS
- Substantial redesign (15 weeks): Faculty and LXD
Roles and Responsibilities
- Lead/design faculty are responsible for identifying and requesting course updates.
- The program's designated ISS contact is responsible for implementing fixes and liaising with faculty, program administrators, and others (as needed)
- Other Learning Design and Experiential Learning personnel may also be involved with multimedia requests
Request Types
In general, incremental change requests are classified according to four levels.
Image description: Four levels of incremental change requests
- Level 1: Emergency changes to a live course (completed in 24 to 48 busienss hours)
- Level 2: Changes for the next run of a course (completed in 2 to 4 weeks)
- Level 3: Changes to existing interactive media and videos for the next run of a course (completed in 4 to 6 weeks)
- Level 4: Creation of new interactive media and videos (turnaround time TBD based on project scope
Depending on task complexity and current team bandwidth, it is possible certain requests will have to be postponed until the following term. In such cases, ISS will meet with faculty, Media, and program directors (if requested) to develop an implementation plan and timeline.
Level I changes include (but are not limited to):
- Fixing broken links
- Replacing missing files
- Making adjustments for student learning accommodations
Level II changes include (but are not limited to):
Readings & Resources
- Update textbook edition
- Add, update, or remove specifc journal articles, websites, etc.
- Replace uploaded journal article files with Library permalinks (for accessibility reasons and library metrics)
- Add or update PowerPoint slide deck files
Start Here Module
- Update content (course policies, guidelines, assignment descriptions, etc.) based on updated course syllabus
- Add information for how to use or find support for specific course software, platforms, or textbook integrations (e.g., Respondus guide and practice quiz)
Course Content
- Revise body text for intro/wrap-up pages
- Add or update videos/playlists
- Make updates to existing LTIs
Graded Items (Assignments, Discussions, & Quizzes)
- Revise instructions/guidelines
- Add or revise grading rubrics
- Create question banks from existing quiz questions
- Add or revise questions in question banks
Course Organization and Navigation
- Make minor revisions to module content organization
- Reorganize/clean up existing course files in Canvas
Visualizations
- Create simple graphic organizers or infographics
- Revise existing graphic organizers or infographics
Level III changes include (but are not limited to):
- Edits to existing video(s)
- Edits to existing interactive media
Level IV changes include:
- Creation of new video(s)
- Creation of new interactive media
Course Change Request Form
To help us provide equitable service to all GPE faculty, we have developed the Course Change Request Form. The form enables us to collect the details we need to implement a change request, and each submission automatically creates a new task in our team’s project management system, eliminating the possibility of missed emails.
Timelines for Resolving Changes
ISS observes the following deadlines for resolving changes:
- Level I requests will always be addressed within 24–24 business hours.
- Level II requests received before Week 12 of the current term will be completed before the start of the next term.
- Level III requests received before Week 9 of the current term will be completed before the start of the next term.
- Level IV requests will be completed as soon as possible, based on the project's scope and current team workloads.
